Artwork Requirements

Trinity Sign & Print endeavours to match your artwork as closely as possible. The following is very important

1. All artwork needs to be print ready (Image artwork 300 DPI with no background).  The quality of the print is directly linked to the quality of the artwork.
2. Should the artwork not be print ready we will be in contact with you regarding potential additional charges.
3. Very important: File formats to be used for different printing types:

Digital/ Sublimation:

• Vector PDF converted to curves
• High resolution JPEG (CMYK)
• Interlaced PNG for transparent backgrounds

Screen / Pad / Embossing / Debossing / Laser

• Vector PDF Images converted to curves
• Spot colours must be used.
• Please upload specific instructions in word format using the File uploader function
• Artwork Colour:

All artwork is printed using CMYK format or Pantone colours where spot colours are required.

• Should a particular Pantone be required, the company suggests that samples be printed at the cost of the client.
• Files that are not in the suggested format, and unless otherwise specified, will be printed using the printing method that closely resembles the colour.
• Artwork should have a resolution of at least 300dpi  Should the artwork be lower than that, pixels might be noticeable, although it will still be printable. The Company endeavours to make the artwork look as good as possible, however the client is required to inform the company accordingly.
• Embroidery: All artwork needs to be print ready.  There is a standard set up fee per artwork for digitisation of the artwork.
• In instances where vector artwork is required it must be submitted in SVG format, all fonts to be embedded.
• The client is still 100% responsible for the accuracy of their print-ready artwork, and we encourage them to proofread and check all files carefully before submitting to us.

Automatic Basic Checks are limited to the following:
* Checks if the artwork size matches the ordered size.
* Checks if the artwork has the required “bleed area” but does not check that the content of the “bleed area” is correct.
* Checks if the artwork is above the minimum recommended resolution of 300DPI* Checks if all fonts are embedded and larger than the minimum required for the specific product or process.* Checks if the artwork was supplied in CMYK or the correct Pantone spot colour. . * If the artwork was supplied in RGB the file will be converted to CMYK and sent for approval only if there is a drastic colour change. This is up to the discretion of the DTP operator. By submitting the artwork in RGB or any other format other than CMYK, the customer acknowledges and agrees that the conversion is carried out at customer’s own risk.

If the submitted files do not adhere to the specified requirements or fail the abovementioned checks, our DTP department will attempt to fix the files where possible if it can be done without noticeably changing the artwork. This is up to the discretion of the DTP operator, and we are not liable for changes we need to make to ensure the uploaded files are printable. If it is not possible to fix without noticeable changes to the files, the problem will be reported to the client. If an artwork problem is reported to the client and the client responds with “proceed as-is” or any variation thereof we will proceed to press and will not be liable for any inconsistencies or quality issues relating to the previously reported problem.
We are not responsible for spelling, grammar or any issues as to orientation or alignment of the pages or content of your submitted artwork.
*  Uploading artwork to an order for printing is the sole responsibility of the client. Should a Trinity staff member be requested to upload the artwork on behalf of the client, we do not take responsibility for the file that is uploaded, and it is still 100% the responsibility of the client to check that the correct file was uploaded to the correct order.

SAMPLE POLICY

Samples with an individual product price less than R75 excluding VAT, may not be returned for credit.

Returns on memory sticks, food items and personal care / pamper products will not be accepted.

All samples must be returned in their original condition and packaging to qualify for a refund or credit.

Damage to any part of sample or packaging will result in the sample not being accepted for a refund or credit.

The original invoice needs to accompany the returned samples, before a credit note will be issued and a refund effected.

All refunds will be done via EFT to the relevant Company’s bank account.

All sample orders must be paid for in full prior to collection or dispatch from our Johannesburg branch.

ARTWORK FEES

Artwork received in the correct format will not be charged for.

Artwork received in an incorrect format will attract a redrawing fee of R300 excl VAT. This will accommodate two changes, thereafter additional changes will be charged for at R150.00 ex VAT, per change.

Branding cancelled after layouts have been generated will be charged for at R150 excl VAT per layout created.

GENERAL

Once stock has been collected from / delivered by Trinity Sign & Print, we have no control over it.

As such we do not accept responsibility for any damages or shortages not reported within 24 hours.

Whilst every effort has been made to fulfil all orders correctly, should you choose to brand your order with another company, we encourage you to check all items received BEFORE they are branded. Trinity cannot accept returns on incorrect items which have been branded regardless of whether it’s Trinity’s fault or not.

Returns on memory sticks, food items and personal care / pamper products will not be accepted.

It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale we will issue the refund or credit note.

In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.

Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.

We do not accept returns on discontinued and clearance items.

We do not accept returns or changes to orders for items that need to be assembled or consolidated – e.g. GF-AM-650-B and set items.

The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed.

Day 1 of branding is the day after receipt of both artwork approval and payment (COD clients).

Lead times exclude weekends, South-African public holidays and Trinity’s annual shutdown period.

In terms of public health regulations, identified essential products are prohibited for return or exchange due to strict health controls.

Colours of actual products may vary slightly from the colours shown in the catalogues and on the website. Please request a sample for accurate colour-checking purposes.

All product sizes have been indicated in centimetres. Sizes may vary slightly from those provided.

Product images may vary slightly from actual products due to inherent limitations in photography, film separation and printing.

We have endeavoured to ensure that the details in the catalogues and on the website are accurate, however due to the volume of information, mistakes might have crept in. Should you have questions or uncertainties regarding information or products please liaise with your account manager or view a sample for confirmation prior to placing your order. We cannot be held liable for any mistakes made or costs incurred based on incorrect information displayed in the catalogues or on the website.

The artwork designs and trademarks imprinted on the products displayed are reproduced only as examples of the type of quality of branded products available. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, design or trademark.

PAYMENT 

We do not accept cash payments for any orders that exceed R500.00.

We accept Mastercard / Visa and Debit cards (no Amex and Diners). We encourage EFT payments for payments over R5000. Credit card payments above R5000 will attract and additional fee of 2.5% of the payment value.

Stock will only be released once proof of payment has been received and reflects in our bank account. Please ensure payment is made to the correct bank account t& cleared  to have your order processed without delay. Payments received from countries outside SA take between 4 – 7 working days to clear. Orders will only be released once payment has reflected.

Clients will be required to pay a 50% deposit on placement of order.

ORDERS COLLECTED BY COURIER 

Please do not send your couriers to collect, until you have received a ready for collection notification from Trinity.

Please ensure that your courier knows who they are collecting for and how many orders they are collecting.

All relevant sales order / invoice numbers must appear on the collection form.

Stock will not be released to couriers until payment is received.

 

TRINITY’S CANCELLATION & RETURNS POLICY 

Returns on memory sticks, food items and personal care / pamper products will not be accepted.

Branded items cannot be returned unless defective.  Products must be returned at customer’s expense to our offices in Honeydew in the original packaging within 48 hours.

It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale we will issue the refund or credit note.

In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.

Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.

We do not accept returns on discontinued and clearance items.

Written and online orders constitute a binding contract and are legally enforceable.

Once an order has been emailed or placed online, cancellations prior to collection will be subject to a 20% handling and admin fee.

Any orders not paid for within 10 working days (dependent on order value) of being placed will be deemed “cancelled”. A 20% handling fee will apply, should the invoice exceed R5000 ex VAT or more.

If layouts are created prior to cancelling an order, a fee of R150 excl VAT will apply per layout, whether we were able to meet your deadline or not. We recommend checking stock availability and estimated lead-times prior to proceeding with any order.

For customers who have an account, no cancellations will be accepted after final artwork approval has been received.

Collected orders may not be returned for credit, unless approved in writing by management within 48 hours of collection, subject to a 30% handling and admin fee. Please do not return orders without prior written consent from Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department. Orders must be returned in the original packaging  to our offices in Honeydew.

Once stock of an item that is on special or “reduced to clear” has been collected no returns will be accepted, unless said stock is faulty.

Cancellation fees need to be paid before further orders will be processed.

DELIVERY SERVICE (BOOKED ONLINE)

Deliveries can be booked to destinations within South Africa only. Collection is from our workshop in Johannesburg.

Orders will only be dispatched for delivery once the orders is ready for collection.

In cases where the delivery invoice is separate to the invoice/s being delivered, delivery will only take place once the delivery invoice is paid in full and the order/s being delivered are ready for collection and paid for. Payment for a delivery only invoice post orders being ready for collection may affect the delivery lead-time.

Trinity Sign & Print will not be held responsible should the delivery times not be met, whether through the fault of Trinity or the delivery service.

Deliveries must be booked by 12pm in order to be collected that day. Orders booked after 12pm will leave with the next day’s consignments.

Day 1 of the delivery lead-time is the day after the goods have left our workshop.

Delivery lead-times are dependent on consignment weight, service selected and destination.

Delivery is by 5pm on the delivery date stipulated.

As power banks contain lithium batteries they cannot be overnighted to areas where the overnight service requires that goods be airfreighted.

Branding lead-times exclude delivery lead-times.

Delivery cannot be cancelled once the order/s are on a collection shelf.

DISPLAY TERMS AND CONDITIONS

Where skins are available for sale as stand-alone items, Trinity is able to refit skins onto hardware purchased from us our premises. .

Refitting of skins by uis subject to inspection of the relevant hardware. If the existing hardware is faulty or damaged, we will not be able to refit skins.

If the client is reskinning hardware themselves it is the client’s responsibility to ensure that the hardware is not faulty or damaged. Trinity cannot be held liable for skins purchased that cannot be fitted properly due to faulty or damaged hardware.

It is the client’s responsibility to ensure they order the correct skin for the correct display unit.

Reskinning is specifically tailored to fit to Trinity’s display hardware. Trinity cannot be held responsible for any skins purchased to fit third party hardware.

All artwork must be created in CMYK and Pantone colours must be included as a Pantone solid coated spot within the print file supplied. Please note failing this will result in no colour matching taking place.

Due to the limited colour gamut of various digital CMYK print methods not all Pantone colours can be achieved. We endeavour to match as close as possible and colour variation will take place on different materials, e.g. PVC versus fabric.

Fluorescent and metallic Pantones cannot be matched. Only a tonal representation thereof can be achieved.

Digital Dye Sublimation is not designed for constant, long-term exposure to sunlight.

Overexposure to sunlight will reduce the longevity of the print.

We encourage you to take care of the Display fabric and remove it from direct sunlight at all opportunities.

Display fabrics purchased from Trinity come with a 3-month limited print fade warranty.

DISPLAY REPAIR POLICY 

Display hardware purchased from Trinity Sign & Print comes with a 1 year limited mechanical repair warranty.

The warranty excludes display hardware that has been mishandled, abused or not used for its intended purpose.

Display hardware that is under warranty and requires repair must be returned to our premises at the clients own expense. All broken or damaged parts must be included.

WORKWEAR TERMS AND CONDITIONS

Manufacture of workwear products only commences on receipt of order and, for COD clients, full payment. Once a sales order is generated your order may not be cancelled or changed.

Conti suits sets are sold according to the industry standard which directs that the pants in the set are 2 sizes smaller than the jacket. Conti suit sets will therefore be sold based on the jacket size, for example, if you place an order for a size 34, the jacket will be a size 34 and the pants size will be a size 30.

Kindly ensure that sizing has been established correctly before placing an order with us as sets will always be sold as per the above.

We will not accept any returns on “unbranded or branded” workwear items that have had tape specially applied as these are not ex-stock items. We will only accept returns on workwear items that are held in stock and readily available.

POPI ACT AGREEMENT AND CONSENT DECLARATION

Whereas it is agreed that: All parties agree that they will comply with POPI regulations and process all the information and/or personal data in respect of the services being rendered in accordance with the said regulation and only for the purpose of providing the Services set out in the agreement to provide services.

The company (also called the service provider), all the parties to this agreement, the service provider’s employees and the client’s employees and any subsequent party/parties to this agreement acknowledge and confirm that

One or more of the parties to this agreement, will possess and will continue to possess information that may be classified or maybe deemed as private, confidential or as personal information.

Such information may be deemed as the private, confidential or as personal information in so far as it relates to any party to this agreement.

Such information may also be deemed as or considered as private, confidential or as personal information of any third person who may be directly or indirectly associated with this agreement.

Further it is acknowledged and agreed by all parties to this agreement, that such private, confidential or as personal information may have value and such information may or may not be in the public domain. For purposes of rendering services on behalf of the client, the service provider and any party associated with this agreement and/or any subsequent or prior agreement that may have been/will be entered into, irrevocably agree that “confidential information” shall also include inter alia and shall mean inter alia:

(a) all information of any party which may or may not be marked “confidential,” “restricted,” “proprietary” or with a similar designation;

(b) where applicable, any and all data and business information;

(c) where applicable the parties may have access to data and personal and business information regarding clients, employees, third parties and the like including personal information as defined in POPI regulation; and

(d) trade secrets, confidential knowledge, know-how, technical information, data or other proprietary information relating to the client/service provider or any third party associated with this agreement and (including, without limitation, all products information, technical knowhow, software programs, computer processing systems and techniques employed or used by either party to this agreement and/or their affiliates.

All parties irrevocably agree to abide by the terms and conditions as set out in this agreement as well as you agree and acknowledge that all information provided, whether personal or otherwise, may be used and processed by the service provider and such use may include placing such information in the public domain. Further it is specifically agreed that the service provider will use its best endeavours and take all reasonable precautions to ensure that any information provided, is only used for the purposes of the agreement.

It is confirmed that by submitting information to the service provider, irrespective as to how such information is submitted, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information in accordance with this policy.

SHOULD YOU NOT AGREE TO THE TERMS AND CONDITIONS AS SET OUT IN THIS AGREEMENT AND CONSENT DECLARATION YOU MUST NOTIFY THE SERVICE PROVIDER IMMEDIATELY FAILING WHICH IT WILL BE DEEMED THAT YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS SET OUT ABOVE